Once the account is assigned to LCMC, it is reviewed for completeness to determine if additional information is necessary. When the account review phase is completed, it is assigned a collector and the computer will generate the first demand letter. It is at this point that we enter any client special handling instructions so they flash on the assigned collectors’ screen. In this process the first demand letter is issued immediately of assigning the account to LCMC. The assigned collector will follow-up with telephone negotiations and if necessary a 2nd demand letter is issued and mailed with a telephone call follow-up, emails & text messages. If all efforts are exhausted then the file will be assigned to our lawyer for review & to further pursue the matter from the lawyer’s office.
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